![]() Test the earbuds by listening to downloaded music/videos.Ħ. ![]() Try closing any other apps you are not using on your device.ĥ. Please note, turning Bluetooth off and back on quickly will not reset the connection.Ĥ. Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10 seconds and then turning it back on. At this time, your earbuds have been successfully reset.ģ. Press and hold the reset button on the charging case for 10 seconds until the LED indicators on the charging case start to scroll and then stay on for 5 seconds. Place the earbuds in the charging case and leave the case open. Delete the pairing history from your Bluetooth device. Reset the earbuds as per the following steps: It connects to your audio device and to the left earbud.Ģ. Your right earbud is the master (main) earbud. Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or keeping it on your right side. ![]() We kindly ask you to try the following troubleshooting as they have often proven to help:ġ. To ensure a stable connection, we recommend avoiding such obstructions: Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. Please note that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment.
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